FAQs

Looking for help ? Here are our most frequently asked questions.

What exactly is “Creditt+”?

‘Creditt+’ is a Digital Lending Platform acting as an intermediary in the process of disbursal of short-term personal loans of small amounts, on behalf of the partnered Lender NBFCs. The entire procedure is paperless, transparent, hassle-free and quick. The amount is directly credited to your Bank Account within 15-20 minutes.

Who is eligible to apply for a loan with Creditt+?

Any salaried person having valid documents can apply through ‘Creditt+’ to avail a loan.

What are the documents required to be submitted to avail a loan?

The following documents are required to avail a loan:
• Aadhaar Card
• PAN Card
• Salary Slip
• Bank Statement of immediately previous 3 months

What are the terms and conditions to avail a loan through Creditt+?

Terms and Conditions

How long will it take for the loan amount to be credited to my Account?

The entire loan amount will be credited in your Bank Account only within 15-20 minutes.

Can the loan amount be credited to someone else’s Bank Account on my behalf?

No. The amount will be credited to your own Account only.

Does Creditt+ offer secured loans or loans to self-employed individuals?

No. Creditt+ provides unsecured personal loans. Creditt+ provides loans to salaried individuals only.

Where can I utilize the loan amount?

Creditt+ provides unsecured, short-term, personal loans of small amount to its borrowers. You can utilize the loan amount for any personal use.

How does Creditt+ work? (procedure)

Creditt+ is a Digital Lending App that acts an intermediary for disbursing loans on behalf of its partnered Lender NBFCs. The App collects data with your express consent so as to determine your credit worthiness and based on the data so collected, the App gives you the option to avail loan of the determined amount (up to Rs. 35,000/-) after due verification of all your documents. Once you agree to the terms and conditions and digitally sign the Loan Agreement between yourself and the partnered Lender NBFC, the amount is credited to your Bank Account within seconds.

How can I collect my loan amount?

The loan amount will be credited directly to your loan account, you need not visit any place or office to collect the amount.

Who is Lender?

The ‘partnered NBFCs’ are the Lenders who will lend you the loan amount, through Creditt+. Creditt+ is not a Lender, but just an intermediary between you and the Lender.

What is a NBFC?

Non-Banking Finance Company (NBFC) is a RBI (Reserve Bank of India) registered Company, whose primary business is to provide financial services/assistance to its borrowers.

Are the NBFCs regulated by any authority?

Yes. NBFCs are regulated by the Reserve Bank of India (RBI).

What do you mean by ‘partnered NBFC’?

'Partnered NBFC' refers to the Non-Banking Financial Companies (NBFCs) with which Creditt+ has entered into an agreement to provide Digital Lending Services. Creditt+ has entered into an agreement with an NBFC to offer them digital lending services through the app. One such NBFC is Sampati Securities Limited, which is registered with the Reserve Bank of India (RBI). These NBFCs are collectively referred to as 'partnered NBFCs.'

What are the consequences of not paying the loan amount on time?

Creditt+ and its team will send you repeated notification on or before the due date to repay the amount along with the interest within the stipulated tenure. In case you fail to do the same, Creditt+ can take all or any of the following measures, which is expressly agreed by you:
1. Creditt+ will charge late payment charges along with penalty and interest charges,
2. Regular payment reminders will be done by way of calls, texts, app notifications and emails.
3. Creditt+ may attempt to collect money from your bank account.
4. If you fail to make the payment, your payment history may be reported to the Credit Bureau Agencies. Such type of serious default remains in your Credit Report for at least 7 years.
5. If your default continues for more than 90 days, you may face legal consequences.

However, Creditt+ or any of its team member or the Recovery Agents shall at no point of time use any unethical or unrequired tactics for recovery, they shall not use muscle power or take any unnecessary action so as to hurt your sentiment. The entire team shall strictly adhere to ethical practices and the code of conduct as stipulated

What information does Creditt+ have access to?

Creditt+ takes access to the following information after you express consent:
Email address
Your Contact Number
Gender
Phone Device ID
Installed applications
Camera
Approximate Location
However, Creditt+ or any of its team member or the Recovery Agents shall at no point of time use any unethical or unrequired tactics for recovery, they shall not use muscle power or take any unnecessary action so as to hurt your sentiment. The entire team shall strictly adhere to ethical practices and the code of conduct as stipulated

What is APR?

APR is the Annual Percentage Rate that is applied on the loan availed by you through Creditt+. Though Creditt+ charges interest rate on a daily basis between 0.3% to 0.6% based on your Credit Profile with Creditt+, Creditt+ deliberately discloses the APR for the said amount i.e., Creditt+ expressly informs you the rate of interest charged for the entire year proportionately on your loan amount.

Why does Creditt+ take Aadhaar details? Is it accessible to everyone?

Aadhaar Card is a unique individual specific number allotted to each individual by the Government of India. Accessing your Aadhaar Card enables Creditt+ to determine your individuality and authenticity and helps in verification of your complete name, contact number and residential address as is linked to your Aadhaar Card. All the information which you share with Creditt+ is strictly kept confidential and accessed only when required in the loan disbursal process. No other person or agency has any access whatsoever to the data shared by you with Creditt+.

Who is the lender?

Lenders are the partnered NBFCs of Creditt+. Currently, Creditt+ has one partnered NBFC, Sampati Securities Limited. This NBFC is the lender of the loan that you have availed.

Where is all the data stored?

All the data shared/consented to be shared with Creditt+ by each borrower is stored on a secured server hosted with Oracle.

How does Creditt+ ensure maintenance of confidentiality of data collected?

The security and confidentiality of the customers information is secured, encrypted and stored in MSQL Server. The SQL server has advanced features like security, data masking, audit, firewall and support is given by Oracle's Technical Support. Furthermore, the server is password protected, lock and key and only the authorized person is allowed. The MSQL server is based in Mumbai. The copy of the same has already been sent.

Is Creditt+ regulated by any authority?

No. Creditt+ is a Digital Lending Platform (DLP) provided by Credify Technologies Private Limited (CTPL). CTPL is as Lending Service Provider (LSP) and it is a registered company incorporated under the Companies Act, 2013.

I am facing a technical issue. Where can I find assistance?

You can call Creditt+ at +91 2245811515 between 10.00 am to 10.00 pm from Monday to Saturday or email at customer.support@creditt.in

Where can I lodge a complaint?

You can register a complaint with Creditt+’s Grievance Redressal Officer Ms. Kavisha Inamdar by contacting her via call at 08097452970 or mail at grievance@creditt.in

What if my data is shared with third party without my permission?

Your data is completely secure with Creditt+ at all times. It will never be shared with any other person/agent at any point of time, unless required by law.

What is the complete bifurcation of the costs charged by you?

The cost includes the actual loan amount, interest charged from 0.3% to 0.6% based on your eligibility, processing charges = 3.0% to 3.5% Or Rs. 350 whichever is higher

Download our app now!

You're one step away from your dreams!

Get Started on Web